Privacy Policy
Your privacy matters to us. This Privacy Policy explains how K2ZI collects, uses, stores, and protects your information when you use our website and services.
Effective Date: 7 April, 2026
1. Overview
K2ZI is committed to protecting your personal information and handling it responsibly. We collect only the information reasonably needed to operate our website, provide digital products and services, process orders, support customers, improve our platform, and meet legal obligations.
2. Information We Collect
Depending on how you use K2ZI, we may collect the following categories of information:
Account Information: your name, email address, phone number, country, and account-related identifiers.
Login Information: one-time password (OTP) verification details and sign-in information received from Google when you choose Google Sign-In.
Order Information: products purchased, order history, billing-related details, transaction references, delivery status, and support history.
Technical Information: IP address, browser type, device type, operating system, pages visited, referral sources, date/time of access, and similar diagnostic data.
Communications: emails, tickets, chat messages, WhatsApp, Telegram, or other support communications you send to us.
Cookies and Similar Technologies: information collected through cookies, local storage, analytics tools, and similar technologies used to operate and improve the website.
3. Login and Authentication
K2ZI uses modern sign-in methods designed to reduce unnecessary collection of sensitive credentials.
• We may allow login through OTP verification.
• We may allow login through Google Sign-In.
• K2ZI does not store your password on our website where authentication is completed through OTP login or supported third-party sign-in methods.
4. How We Use Your Information
We may use your information to:
• create and manage your account;
• verify your identity and secure access;
• process orders and deliver digital products;
• provide customer support and respond to requests;
• detect fraud, abuse, unauthorized access, or suspicious activity;
• improve our website, services, and customer experience;
• send important service updates, security notices, and transactional messages;
• comply with legal, regulatory, tax, accounting, and enforcement obligations.
5. Legal Bases for Processing
Where applicable under privacy laws, we process personal information based on one or more of the following: performance of a contract, legitimate business interests, compliance with legal obligations, protection against fraud and abuse, and your consent where required.
6. How We Share Information
We do not sell your personal information as part of a general data-broker business. We may share information only when reasonably necessary, including with:
• payment providers and transaction processors;
• hosting, cloud, security, analytics, and technical service providers;
• authentication providers, including supported sign-in services;
• customer support and communication tools;
• legal, regulatory, law enforcement, or government authorities where required;
• parties involved in a merger, acquisition, restructuring, financing, or asset transfer, subject to appropriate protections.
7. Payments
Payment transactions may be processed by third-party payment providers. K2ZI may receive transaction confirmations, limited billing information, and payment status details needed to complete orders, handle disputes, prevent fraud, and maintain records. We do not claim to store payment card details unless clearly stated by the payment provider and checkout flow you use.
8. Cookies and Tracking Technologies
We may use cookies, pixels, local storage, and similar technologies to keep you signed in, remember preferences, improve website functionality, analyze traffic, understand usage patterns, and help protect the platform.
You can usually control cookies through your browser settings. Disabling some cookies may affect website functionality.
9. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including account management, order fulfillment, support, fraud prevention, tax and accounting records, dispute resolution, and legal compliance. Retention periods may vary depending on the type of data and our operational or legal obligations.
10. International Data Transfers
Because online services may rely on international infrastructure, your information may be processed or stored in countries other than your own. Where appropriate, we take reasonable steps to protect personal data during such transfers in line with applicable legal requirements.
11. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
No online system can guarantee absolute security. You are also responsible for protecting your device, email, phone number, OTP access, and connected third-party accounts.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights such as:
• access to personal information we hold about you;
• correction of inaccurate or incomplete information;
• deletion of certain personal information;
• objection to or restriction of certain processing;
• withdrawal of consent where processing is based on consent;
• data portability where legally applicable.
To exercise a privacy request, contact us using the details listed below. We may need to verify your identity before completing certain requests.
13. Marketing Communications
We may send service-related and transactional messages that are necessary for your account, orders, security, or support. If we send promotional messages, you may opt out where such options are provided or where required by law.
14. Children’s Privacy
Our services are not intended for children where prohibited by law. We do not knowingly collect personal information from children in violation of applicable legal requirements. If you believe a child has provided personal information improperly, please contact us so we can review and take appropriate action.
15. Third-Party Links and Services
Our website may contain links to third-party websites, sign-in services, payment services, or external platforms. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before using those services.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated version will be posted on this page with a revised effective date. Continued use of our services after an update may constitute acceptance of the revised policy, where permitted by law.
17. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your personal data, please contact us: